Support

The Department of Planning and Environment’s help desk can assist you to complete a BASIX certificate or help with technical difficulties. We address technical issues as quickly as possible after they are reported. To report issues, request assistance, or give comments or suggestions about BASIX, please contact us at the email address below.

Contact us

Email

This email address is being protected from spambots. You need JavaScript enabled to view it.

Emails to the BASIX help desk are looked after by the Service NSW call centre 24 hours 7 days a week. Please provide as much relevant detail as possible in your email so that call centre staff can identify the most appropriate way to respond to your query.

To help us respond, please ensure your email contains:

  • your name
  • for registered BASIX users, your BASIX login username
  • for project-specific queries, the project name (as appearing in your project portfolio)
  • if you have a BASIX certificate, the number shown on the front of the certificate
  • the best phone number to contact you on.

Enquiries that require the technical assistance of a BASIX customer support officer will be escalated to the support team for action during normal business hours, Monday–Friday 9am–5pm.

BASIX Help Line

1300 650 908

Calls to the BASIX help line are looked after by the Service NSW call centre 24 hours 7 days a week. Please provide as much relevant detail as possible to call centre staff so that they can identify the most appropriate way to respond to your query.

Enquiries that require technical help by a BASIX customer support officer will be escalated to the support team for action during normal business hours, Monday–Friday 9am–5pm.

Our address

BASIX
Department of Planning & Environment,
320 Pitt Street, Sydney NSW 2000
Postal Address: GPO Box 39, Sydney NSW 2001

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